Coffee Machine FAQ Handbook
Q1: What types of coffee machines do you mainly have?
*We offer fully automatic bean-to-cup coffee machines, capsule coffee machines, commercial coffee machines, and customized OEM/ODM services.
Q2: How long is the warranty for the coffee machine?
*Normally 1-year warranty, with options for extension. We also provide spare parts and remote technical support.
Q3: What is the minimum order quantity (MOQ)?
*For most models, MOQ is 100 units. However, we support sample testing and small batch orders to help you explore the market.
Q4: Can you customize the logo or appearance?
*Yes, absolutely. We provide OEM/ODM customization including logo, color, functions, and packaging design.
Q5: What is the lead time?
*Standard models: 30–45 days. Customized projects: 45–60 days depending on complexity.
Q6: What are the advantages of your coffee machine?
*Our machines are highly stable, with precise grinding systems, consistent taste, and certified by CE/CB/ROHS standards.
Q7: Can you provide a sample?
*Yes. Sample units are available for purchase and the cost can be refunded in future bulk orders
Q8: How do you guarantee after-sales service?
*We provide remote video guidance, manuals, maintenance training, and spare parts support. For key clients, on-site service can be arranged.
Q9: What are the payment methods?
*Common terms are T/T: 30% deposit, 70% before shipment. L/C at sight is negotiable.
Q10: How do I choose the right coffee machine?
*For home or office use, capsule or compact automatic machines are ideal. For cafés or foodservice, we recommend commercial bean-to-cup or multifunctional models.
